Terms of service

Terms of Service

Last updated: September 21, 2026

Welcome to STEEPSTILL LLC.

These Terms of Service govern your access to and use of steepstill.com, including purchases of digital products, downloadable content, website features, and related services.

By accessing our website, placing an order, purchasing a digital product, or downloading our content, you agree to these Terms.

1. Company Information

STEEPSTILL LLC
EIN: 98-1973546
8206 Louisiana Blvd NE Ste A 9363
Albuquerque, NM 87113
United States

Email: contact@steepstill.com
Phone: +1 (505) 628-5362
Website: steepstill.com

2. Our Products

STEEPSTILL LLC provides digital educational content relating to tea and everyday tea preparation.

Our products may include:

Tea selection guides
Tea brewing guides
Tea-style guides
Tea and food pairing guides
Everyday tea ritual guides
Downloadable PDF ebooks
Digital collections and bundles
Related educational resources

3. Acceptance of Terms

By using our website or purchasing a product, you confirm that:

You have read and understood these Terms.
You agree to comply with these Terms.
You have the legal capacity to enter into a binding agreement.
Information supplied during checkout is accurate and complete.

4. Digital Products

Our products are digital unless expressly stated otherwise.

Digital products may be delivered through:

Email
Download links
Checkout confirmation
Customer account access
Secure digital delivery pages
Other electronic delivery methods

No physical tea, brewing equipment, printed books, or other physical products are included unless expressly stated otherwise.

5. Orders

We reserve the right to reject, review, or cancel an order where reasonably necessary because of:

Suspected fraud
Unauthorized payment
Duplicate transactions
Technical errors
Pricing errors
Incorrect information
Abuse of our services
Violation of these Terms

Where appropriate, payments for cancelled orders that have not been supplied will be refunded.

6. Pricing and Payments

Prices are displayed in the currency indicated during checkout.

Payment must generally be successfully completed before digital access is provided.

Payments may be processed by third-party payment providers.

7. Taxes

Applicable taxes may be calculated and collected where required.

8. Digital Delivery

Digital products are generally made available immediately or shortly after successful payment.

Customers are responsible for providing a valid email address and maintaining a compatible device and suitable software capable of opening the supplied digital format.

For delivery problems, contact:

contact@steepstill.com

9. License to Use Our Products

Purchasing a STEEPSTILL LLC digital product grants you a limited, personal, non-exclusive, non-transferable license to use the product for your own personal educational purposes.

Customers may print selected pages for their own personal use where appropriate.

Purchasing a product does not transfer intellectual property ownership.

Without written authorization, you may not:

Resell our ebooks.
Redistribute purchased files.
Share download links publicly.
Upload our products to file-sharing websites.
Republish substantial portions.
Sell modified copies.
Claim our content as your own.
Repackage our guides for commercial sale.
Create competing digital products substantially derived from our original materials.

10. Intellectual Property

Content owned by or licensed to STEEPSTILL LLC may include:

Ebooks
Written materials
Tea guides
Brewing notes
Exercises
Illustrations
Graphics
Designs
Branding
Logos
Product names
Website content

All applicable intellectual property rights are reserved.

11. Refunds

Refunds and payment-related matters are governed by our separate Refund Policy.

Nothing in these Terms restricts mandatory consumer rights that cannot legally be excluded.

12. Educational Purpose

Our products provide general educational information about tea selection, preparation, tasting, pairing, and everyday tea routines.

They do not constitute:

Professional tea certification
Accredited education
Medical advice
Nutritional advice
Dietary advice
Allergy advice
Individualized professional services

13. Tea Preparation

Tea results vary depending on factors including:

Tea type
Leaf quality
Water quality
Water temperature
Brewing time
Tea-to-water ratio
Equipment
Preparation technique
Individual taste preferences

STEEPSTILL LLC does not guarantee identical results for every customer.

14. Tea Taste and Preferences

Taste is subjective.

Recommendations contained in our guides are intended to help customers explore different styles and develop their own preferences.

We do not guarantee that a particular tea, preparation method, temperature, or pairing will suit every customer.

15. Food Pairings

Our guides may suggest general food pairings.

Customers remain responsible for:

Checking ingredients.
Considering allergies or intolerances.
Choosing foods appropriate for their circumstances.
Considering applicable food-safety practices.

16. Hot Water and Equipment Safety

Tea preparation may involve hot water, kettles, teapots, infusers, cups, and other equipment.

Customers are responsible for:

Handling hot liquids safely.
Following manufacturer instructions.
Using suitable brewing equipment.
Keeping hot drinks and equipment away from children where appropriate.

STEEPSTILL LLC does not manufacture or control third-party equipment.

17. No Guarantee of Results

STEEPSTILL LLC does not guarantee:

Perfect tea preparation.
Professional tea expertise.
Identical flavor results.
Specific improvement within a particular period.
Particular financial savings.
Any specific lifestyle outcome.

Individual results vary.

18. Third-Party Products and Services

Our guides may refer to:

Tea products
Brewing equipment
Kettles
Teapots
Infusers
Food products
Retailers
Applications
Websites
Other third-party products or services

STEEPSTILL LLC does not control these third parties and cannot guarantee their availability, pricing, quality, safety, specifications, policies, or continued operation.

19. Website Availability

We aim to maintain reliable access to our website and digital delivery systems.

Temporary interruptions may occur because of:

Maintenance
Hosting problems
Technical issues
Software updates
Security incidents
Third-party outages
Events outside our reasonable control

20. Prohibited Uses

You may not use our website or products to:

Violate applicable law.
Commit fraud.
Infringe intellectual property rights.
Distribute malicious software.
Attempt unauthorized access.
Interfere with website security.
Scrape protected content without authorization.
Impersonate another person.
Submit intentionally false information.
Abuse payment or refund systems.
Resell or redistribute our products without authorization.

21. Reviews and Customer Content

If you voluntarily submit a review, testimonial, photograph, comment, or other content, you confirm that:

You have the right to submit it.
It does not infringe another person's rights.
It is not intentionally misleading.
It does not contain unlawful material.

Where you authorize publication, you grant us a non-exclusive right to display and use the submitted content for reasonable business and promotional purposes, subject to applicable privacy requirements.

22. Privacy

Our collection and use of personal information is described in our Privacy Policy.

23. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and digital products are provided on an “as is” and “as available” basis.

We do not guarantee that:

Every brewing method will produce identical results.
Every recommendation will suit every customer's preferences.
Third-party products will remain available.
Our website will always operate without interruption.
Every digital file will work with every possible device or application.

Nothing in these Terms excludes rights or warranties that cannot legally be excluded.

24. Limitation of Liability

To the fullest extent permitted by applicable law, STEEPSTILL LLC will not be liable for indirect, incidental, special, consequential, or similar losses arising from use of our website or educational materials.

Customers remain responsible for deciding whether tea products, food pairings, preparation methods, and equipment are appropriate for their circumstances.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.

25. Fraud Prevention

We may use reasonable measures to detect and prevent fraud, including:

Transaction review
Payment verification
Temporary delivery delays
Cancellation of suspicious transactions
Reasonable verification requests

26. Changes to Products

We may update, revise, redesign, or improve our digital products from time to time.

Reasonable updates do not necessarily constitute a defect.

27. Governing Law

These Terms and disputes relating to STEEPSTILL LLC or our services will be governed by the laws applicable in the State of New Mexico, United States, without regard to conflict-of-law principles, except where mandatory consumer protection requirements provide otherwise.